Terms & Conditions
Last updated: 08 Aug 20251. Scope of Work
All services will be outlined and agreed in a written quotation or contract. Any variations must be agreed in writing prior to commencement.
- Work is based on the conditions observed at the time of quotation.
- Unexpected conditions (e.g. underground obstructions, wildlife presence, or weather impacts) may affect cost and schedule.
2. Client Responsibilities
You agree to:
- Provide safe and clear access to the site during agreed working hours.
- Inform us of any known hazards, protected species, legal restrictions, or third-party property considerations.
- Obtain any required permissions (e.g. felling licences, TPOs, planning approvals), unless otherwise stated.
3. Health, Safety & Environmental Considerations
We operate in line with current Health & Safety legislation and follow industry best practices.
- Our team may halt or delay works if conditions become unsafe (e.g. high winds, public access risks).
- Works are planned to minimise disruption to wildlife and habitats, in line with our sustainability policy.
4. Biosecurity Protocols
We follow strict hygiene measures to prevent the spread of pests, diseases, and invasive species.
- Equipment, vehicles, and PPE are cleaned between sites.
- All arisings are managed in line with relevant environmental standards.
5. Pricing and Payment
All prices are exclusive of VAT unless otherwise stated.
- A deposit or staged payments may be required.
- Final balance is due within [X] days of invoice unless otherwise agreed in writing.
- Late payments may incur interest charges in accordance with the Late Payment of Commercial Debts Act.
6. Cancellation & Postponement
- Cancellations with less than [48 hours] notice may incur a charge to cover staff, equipment, and scheduling costs.
- Postponements due to weather or force majeure will be rescheduled at the earliest available opportunity.
7. Liability & Insurance
We hold full Public Liability, Employers’ Liability, and Professional Indemnity insurance.
- We are not liable for pre-existing damage or defects.
- We are not responsible for underground services unless their exact location has been clearly provided in advance.
8. Ownership of Waste and Materials
Unless agreed otherwise:
- Green waste, timber, and arisings remain the property of the client.
- Waste removal can be arranged and quoted as part of the works.
9. Intellectual Property
All reports, surveys, designs, and recommendations remain the intellectual property of ArbAware Ltd and may not be reproduced without written consent.
10. Complaints and Dispute Resolution
Any concerns must be raised in writing within 7 days of completion.
- We aim to resolve disputes promptly and professionally.
- If unresolved, matters may be referred to a mutually agreed third party or mediator.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, and subject to the jurisdiction of its courts.
12. Amendments
We reserve the right to update these Terms from time to time. The latest version will always be available on our website.
If you have any questions about these Terms & Conditions, please contact us at: