Privacy Policy
Last updated: 08 Aug 20251. Who We Are
ArbAware Tree Care Ltd
T: 01420 579071
E: [email protected]
2. What Information We Collect
We may collect and process the following personal data:
- Name and contact details (email, phone number, address)
- Property or site details for service delivery
- Billing and payment information (for invoicing purposes)
- Communications or enquiries submitted via email, phone or our website
- Any other information voluntarily provided as part of a service request or consultation
We do not knowingly collect sensitive personal data unless necessary for legal or regulatory reasons.
3. How We Use Your Data
We collect personal information to:
- Respond to your enquiries or quotation requests
- Carry out agreed arboricultural, forestry or ecological services
- Process invoices and payments
- Send service updates or legally required notifications
- Maintain internal records and ensure regulatory compliance
We will never sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process your data on the following lawful bases:
- Contractual obligation: To provide services you’ve requested
- Legitimate interests: To manage and improve our operations
- Legal obligation: For compliance with tax, insurance, and regulatory bodies
5. Data Sharing
We may share your data with trusted third parties such as:
- Accountants, subcontractors or consultants involved in your project
- IT and payment processing service providers
- Regulatory or legal bodies when required by law
All data processors act on our instructions and must meet GDPR standards.
6. Data Retention
We retain your personal information only as long as necessary:
- Client/project information: typically 6–7 years for tax/legal purposes
- Enquiries: up to 12 months if no project proceeds
- You can request deletion of your data where applicable (see section 8)
7. Data Security
We implement appropriate technical and organisational safeguards to protect your data against loss, misuse or unauthorised access. This includes encrypted storage, secure email use, and restricted access protocols.
8. Your Rights
You have the right to:
- Access a copy of your data
- Correct inaccurate information
- Request erasure (where legally applicable)
- Object to or restrict processing
- Withdraw consent (where consent was the basis of processing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us via [email protected].
9. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve user experience. You can adjust your browser settings to refuse cookies or be notified when they’re used.
10. Policy Updates
We may update this policy occasionally to reflect changes in the law or our services. The latest version will always be published on our website.
Need to talk to us about your data?